Shipping policy

At QafCraft.com we strive to ensure that every order is shipped and delivered safely and within the estimated delivery timeframes. To avoid delays or delivery issues, customers are responsible for providing complete and accurate shipping information during checkout.

Please ensure that your shipping address includes all necessary details such as the correct street address, house or building number, apartment or suite number, postal code and any applicable delivery route information. QafCraft.com will not be responsible for shipments that are lost, delayed, misplaced or delivered to the wrong location due to incorrect or incomplete address details provided by the customer.

PO Box Deliveries

We accept deliveries to PO Box addresses through USPS. Please note that expedited shipping services are not available for PO Box destinations. Depending on the delivery location and shipping requirements, we may use alternative shipping carriers. QafCraft.com reserves the right to select or change the shipping carrier when necessary.

International Shipping

For international orders, products are imported on behalf of the consignee or purchaser. By placing an international order, the buyer authorizes QafCraft.com to arrange the importation of the purchased goods on their behalf.

The buyer also agrees that QafCraft.com may assign or delegate import-related responsibilities to an authorized third party, such as a customs broker or shipping partner.

Any applicable customs duties, import taxes, tariffs, or other government charges are the responsibility of the buyer and must be paid in addition to the product purchase price.

Order Processing Time

All orders require processing time before they are handed over to the shipping carrier. Processing time is separate from the actual shipping and transit time required for delivery.

Once payment has been successfully authorized and verified, the estimated processing periods are:

• Standard Shipping: Up to 4 business days.
• Expedited Shipping: Up to 3 business days.
• Rush Shipping: Up to 1 business day.

Please note that these processing estimates may vary depending on order volume, product availability, and other operational factors.

Processing times do not include Saturdays, Sundays, or public holidays.

Shipping Rates & Delivery Estimates

Orders shipped to destinations within the United States may generally take between 1 and 12 business days to arrive after dispatch from our fulfillment center.

Actual delivery times depend on the shipping service selected, destination address, carrier operations, and other circumstances beyond our control.

Once your order has been dispatched, we will send you an email containing your shipment confirmation and tracking details, allowing you to follow your package.

For domestic and international deliveries, we generally work with USPS and UPS. However, QafCraft.com may choose another suitable shipping provider at its discretion to fulfill delivery requirements.

The applicable shipping charges will be calculated and displayed during checkout before the order is completed.

Shipping Fees

All shipping and handling charges are non-refundable.

If a customer refuses to accept a shipment from QafCraft.com, the customer will be responsible for the original shipping fee as well as any additional return shipping expenses.

Any applicable return shipping costs may be deducted from the amount of store credit or refund issued, where applicable.

We also deliver to PO Box addresses through USPS; however, expedited shipping options cannot be selected for these destinations.

Delivery Policy

If your shipment is lost, missing, or cannot be located, you must contact QafCraft.com within 30 days of the carrier's reported delivery date to be considered for a possible replacement shipment or store credit.

If the shipping carrier marks an order as "Delivered," QafCraft.com cannot automatically guarantee reimbursement or replacement. Such situations will be reviewed individually, taking into account the available tracking details and supporting information.

Shipping & Delivery Claims

If a package is lost or a delivery issue occurs, our customer support team will assist you in contacting the relevant shipping carrier and initiating the appropriate investigation or claim.

Please be aware that carrier investigations and claims may require up to 30 days to be resolved, depending on the shipping provider and circumstances of the case.

QafCraft.com is not responsible for packages that the shipping carrier officially confirms as delivered. Orders with confirmed delivery status are not eligible for automatic refunds or store credits.

Out-of-Stock Products

If an order contains multiple products and one or more items become unavailable or go out of stock we may proceed with shipping the available products separately or togethe depending on fulfillment requirements.

For any item that cannot be fulfilled, the corresponding amount will be refunded to the customer's original payment method.

Shipping & Order Management Rights

QafCraft.com makes reasonable efforts to accommodate customers' shipping and billing preferences. However to protect customers and prevent unauthorized transactions we reserve the right to request a verified or standard billing and shipping address if the address originally provided cannot be validated or the order cannot be processed successfully.

Additionally QafCraft.com reserves the right to review, restrict, decline or cancel orders at any time in situations involving:

• Unusual or excessive return activity including repeated returns of used, worn, modified, damaged, washed or incomplete products.
• Suspected fraudulent transactions, unauthorized purchases or potentially illegal activities.
• Inaccurate, unverifiable or suspicious billing and shipping information.

We also reserve the right to restrict or refuse future return requests from customers or organizations involved in similar activities.

By placing an order on QafCraft.com customers acknowledge and agree to the terms and conditions outlined in this Shipping Policy.