Refund policy
At QafCraft.com we stand behind the quality of our products. We offer a lifetime warranty to the original purchaser against manufacturing defects.
If a product is found to have a manufacturing defect, we will arrange a replacement at no additional product cost. Customers must contact our Customer Service team to initiate a warranty claim and receive further instructions.
Our warranty applies exclusively to manufacturing defects. It does not cover damage resulting from normal wear and tear, improper use, accidents, negligence, unauthorized modifications, or products lost after confirmed delivery.
Return & Exchange Policy
We want our customers to have a positive shopping experience at QafCraft.com. If you are not satisfied with your purchase, please review the following return and exchange conditions.
Most products purchased directly from QafCraft.com, excluding gift cards and other non-returnable items, may be eligible for return within 30 days of the purchase date, subject to the conditions below.
- If you receive an incorrect product, please contact us immediately. Returned items must be in their original condition, unused, and accompanied by their original packaging and box.
- We do not accept returns or exchanges for a change of mind.
- Returns or refunds due to incorrect size selection are not accepted. Customers are responsible for reviewing the size guide and product measurements before placing an order.
- Products must be returned in the same condition in which they were received. Items that have been opened and used may be subject to the restocking fees outlined below.
- Original shipping and handling charges are non-refundable.
Important: Applicable restocking fees will be deducted from the total purchase amount when processing eligible returns.
Return & Refund Conditions
The following table explains our return eligibility and applicable restocking fees.
| Return Reason / Condition | Product Status | Restocking Fee | Return Period |
|---|---|---|---|
| Manufacturing defects or product damage* | As applicable | 0% | Within warranty period |
| No manufacturing defect or damage | Unopened and unused | 15% | Within 30 days of receipt |
| No manufacturing defect or damage | Opened but unused | 30% | Within 30 days of receipt |
| No manufacturing defect or damage | Opened and used | 45% | Within 30 days of receipt |
*Manufacturing defect and damage claims are subject to inspection and warranty approval.
Important Product Information
Please carefully review all product descriptions, specifications, measurements, and images before completing your purchase.
Although we make every effort to ensure that the correct products are shipped, occasional errors may occur. If you receive an item that does not match your order or the product description, contact our Customer Service team as soon as possible so we can investigate and provide an appropriate solution.
To qualify for a full refund, eligible returned products must be received in their original saleable condition and meet the requirements of this policy.
How to Request a Return or Refund
To begin a return or refund request, please follow these steps:
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Keep your original order number and purchase details ready.
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Contact our Customer Service team through the contact information provided on QafCraft.com.
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Our team will review your request and provide return authorization and instructions if your request is approved.
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Once the return is authorized, carefully package the item and ship it to the return address provided by our support team.
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Customers are responsible for return shipping costs unless the return is due to an approved manufacturing defect or an error on our part.
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Original shipping charges are non-refundable. Where applicable, return shipping costs may be deducted from the refund amount.
Please do not send any product back before receiving return authorization from our Customer Service team.
Non-Returnable Products
The following products and situations are not eligible for standard returns or refunds:
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Custom & Personalized Products: Items made specifically for a customer, including engraved, customized, or specially ordered products, are considered final sale and cannot be returned or refunded.
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Custom Orders: Full payment is required before custom orders enter production.
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Discounted & Sale Products: Products purchased during promotional offers, clearance events, or special sales are non-refundable and non-exchangeable.
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Gift Cards: Gift cards are not eligible for returns or refunds.
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Used Products: Products that have been opened and used are generally not eligible for standard returns, except where covered by an approved warranty or applicable consumer protection law.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately after delivery.
If your product arrives damaged, defective, or different from the item you ordered, contact QafCraft.com promptly with your order number, a description of the issue, and supporting photographs where possible.
Our team will review the information and determine the appropriate resolution, which may include a replacement or refund depending on the circumstances.
Natural Materials & Special Care
Some products may include natural materials such as bone, Micarta, ram horn, buffalo horn, and wood.
These materials can naturally respond to changes in temperature, humidity, and environmental conditions. Their appearance and characteristics may vary from one item to another.
To help maintain product quality and durability, customers should store and care for these materials under suitable environmental conditions.
For product-specific care instructions, please contact our Customer Service team.
Exchanges
If you would like a different product or need to exchange an eligible item, we recommend following our return process and placing a separate order for the replacement product.
This approach helps prevent inventory availability issues and ensures that the desired replacement item can be secured without unnecessary delays.
All exchange requests remain subject to our return eligibility requirements.
Lost or Stolen Packages
QafCraft.com is not responsible for packages that the shipping carrier confirms as delivered to the shipping address supplied during checkout.
In certain situations, tracking information may show a delivery confirmation when a package has arrived at a local post office or delivery facility. Such packages may be delivered on the next business day or made available for collection.
Customers are encouraged to monitor their tracking information and check the estimated delivery date provided by the shipping carrier.
If you cannot locate a package marked as delivered, please contact us so we can help review the available shipment information.
Shipping Delays
By placing an order with QafCraft.com, customers acknowledge the processing and shipping estimates stated in our Shipping Policy.
Although most orders are delivered within the estimated timeframes, delays may occur due to weather conditions, customs inspections, carrier operations, public holidays, or other circumstances outside our control.
If your shipment takes longer than the expected delivery period, please contact our Customer Service team. We will do our best to assist you in resolving the issue.
Clearance & Final Sale Products
All clearance products, promotional sale items, and products specifically marked as final sale are not eligible for standard returns or exchanges, except where required by applicable law or covered by an approved warranty claim.
Order Cancellations
Once an order has been placed, we do not guarantee cancellation requests can be accommodated.
Please contact our Customer Service team immediately if you experience an issue with your order. We will review your request and assist where possible.
Contact Us
If you have questions regarding our warranty, returns, refunds, or exchanges, please contact the QafCraft.com Customer Service team through our website.
Website: https://qafcraft.com
Store: QafCraft.com
We appreciate your trust in QafCraft.com and thank you for shopping with us.